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  • Joshuarocks
    Apr 8, 07:36 PM
    I'm a current employee at Best Buy and thought I'd offer my two cents on a few issues.

    First, I don't really like Best Buy. I got a job there to work for around 4 hours a week to get the generous discount. It's particularly generous when dealing with open-box items. Even so, I am miserable leading up to heading in and I do not enjoy the time that I spend there. Thankfully, I have a good full-time job plus a lot of side work and I'm planning on quitting in the next month or so as the thrill of the discount has long worn off.

    That said, I have no problem being very open and honest about Best Buy and my experiences there.

    In regards to the iPad situation, I haven't been in since this issue came up and won't be in for awhile, so I don't really know what the buzz is on this matter exactly. I do know that they wouldn't put a freeze on selling new iPad 2 stock if they regularly had it for a random promotion, if only for the very reason that many think caused the initial problem: quota.

    I'm betting 1 of 2 things happened:

    1) They did indeed get in trouble with Apple for something. Sure, it's possible, and it's the easiest reasonable conclusion. I don't know why this would be though, and I'm skeptical about the whole hording thing. And again, this is coming from someone who has access to the inventory systems and all the places that would hide "horded" iPads. Plus, I have a good enough relationship with multiple managers (ones who know the score about Best Buy in an objective world...) who would be honest about this with me.

    Generally speaking, when they say there are no iPads for sale, there are no iPads for sale. It's really that simple. Demand is real, and supply is lacking. When we have them for sale, they're in the cages, and this would occur after passing through the pre-order system. White Verizon iPads tend to be the ones most often available, usually just a couple, and they're gone almost immediately all the same.

    Another factor in the equation though is processing shipments. I saw someone noted that after an open-box controversy between two customers, the manager was able to procure a new iPad 2 for a disappointed customer when apparently there were none for sale. Well, there probably weren't. He either bumped someone back on the pre-order list to be nice to the pissed off customer in the store or perhaps a shipment came in on the truck that had yet to be processed and he worked it out with the ops team to get them to process one so he could get it out. Oftentimes the managers do actually try to make the customer happy, even if it's somewhat unreasonable. The ops guys have their procedures, and it's rarely slimy in intent so much as rooted in overall efficiency, so sometimes a shipment won't go to the floor for sales until the next day because the processing takes time. If the manager pushes to work something out in that situation, the manager is doing you a favor and pissing off some ops guys to do so.

    Anyways, on to the 2nd scenario...

    2) This is what I'd really venture to bet is the problem: the pre-order system is a huge mess. It was a rush job authorized by corporate at the last minute and handled by less-than-informed employees who were also in a rush. From day 1 it was clear that problems were going to creep up, and they absolutely have. Nobody in store is happy about it. The employees don't like telling customers that they have to wait on a pre-order list, they don't like the 48 hour pickup window, they don't like having to deal with customers pissing and moaning and crying about conspiracy theories when only a 64 GB white Verizon iPad 2 is available once in a blue moon when a pre-order turns it down. It's not fun, for anyone, and unfortunately, there's nothing we can do about it.

    So what I'm guessing is really happening is that Best Buy is just digging out of this pre-order mess as fast as possible and skipping anything else until they get past the ramifications of a stupid decision. Considering there's little to skip seeing as supply is so low and we rarely have the most in-demand models available anyways, it's easier for them to just bow out of this for a couple of weeks and in a sense re-launch the normal sales when supplies are less constrained and they don't have a stupid pre-order process hanging over their heads. It's a cut and dry move that will allow them to gear up again in a more normal, focused way. Considering how things have gone there in the last month in dealing with anything iPad related, this might be the best decision for them.

    All in all, Best Buy is Best Buy: a brick and mortar retailer lost in an internet-connected world. Best Buy isn't nearly as evil as they are lost and longing for the 20th century. Sure, there's a lot of margin on accessories, but it's because there's more often than not no margin on anything else. They don't make much money at all on TV's and Computers anymore. If they're on sale, and at Best Buy, almost everything is always "On Sale," it's likely at cost or within a few dollars of cost. There's little margin in the shrinking physical media world either. The only departments with major products that have margin still are appliances and for certain stores, musical instruments. This is why Best Buy will likely be dead in 5 years if they don't drastically change their business model. They did a better job at adapting to the new world than other electronics chains, but they haven't done nearly enough. It's not an easy business at this point though as it has as much to do with dealing with suppliers suffering the same pinch and customers who want to have it all but don't want to pay for it.

    Also, in regards to stupid employees and sleazy mangers, yeah, they do exist. But more employees know their stuff than you might think. And there are quite a few managers who actually do care about trying to do a good job and help the customer.

    As far as the employees, the biggest shock to me after working at Best Buy was realizing that so much of the supposed employee ignorance has more to do with incessantly having to dumb things down to the most absurd of levels with customers. 90% of the people who come in are nice people who just don't know much of anything about what they're buying. You have to learn to communicate on their level and not over-complicate things for them. It's easy to get stuck in that default mode and you have to actively snap yourself out of it on the rare occasion when you get customers who can actually hold their own in a conversation about the technology. And make no mistake, it's a huge relief for most of us when that happens because most of us that work there actually are pretty excited about the technology.

    Now on the other hand, sleazy managers and supervisors can screw so much of this up. While most of the employees aren't making a career out of working at Best Buy, the sups and managers typically are on some level at least, and it takes a certain, umm, level of person to get, err, stuck, yes, at that level if you know what I mean. There's a lot of inconsistency in these types of people. If you get good ones though, they tend to hire good employees and foster a good environment for customers. My store has good management. It's the only thing that makes it remotely tolerable to me. The employees actually know their stuff and are honest with the customers. They also work as a team because the management pushes it and thankfully we don't have commission to muck things up. And customers do love us for it. You'd be shocked by how often a selling relationship turns into a friendship practically at our particular store. We get invited out after work all the time. Honesty goes a long ways, and when you're helping people save money by making sure they make a smart decision for their needs, it goes a long ways. And our managers are objective enough (and not locked into Best Buy corporate brainwash mode) to know that the only thing Best Buy has to offer over Amazon is the possibility of a good customer service experience. They do all they reasonably can to ensure that it happens.

    But again, this simply isn't the case everywhere at all, and it so often boils down to the luck of the draw on management. Good managers hire good people leading to good teams leading to generally happy customers and good sales. Bad managers hire their dumb friends, play games with customers, lie, cheat, and usually they don't put up good numbers.

    At the end of the day though, the good stores and the bad stores are equally screwed because the industry is a mess, the world is changing, and Best Buy corporate utterly and completely lacks the talent and leadership to be innovative in the 21st century. They refuse to reasonably acknowledge change, they're too scared to piss off manufacturers who have lines all across the store that vary dramatically when it comes to success and quality, and they're wildly inconsistent and disorganized with their processes and as they put it, "solutions." As said, if things don't drastically change, and I don't believe they will without a major shift in leadership, they'll be dead in 5 years. It's a sinking ship. I'll be happy to be out of there.

    Again, I don't think they're near as evil and corrupt as they are just lost. When you're lost, things can get confusing real fast. Bear in mind that oftentimes when employees appear aloof, they're probably confused because corporate changes things all the time and does little to help keep us informed of these changes. Also, don't mistake conspiracy theories for sheer stupidity. Like we saw in this whole conversation, people will say some wild things. It's easy to think it from the outside. I can assure you from the inside, that oftentimes what looks like scheming and maneuvering is really just disorganization, stupidity and/or confusion due to the muddled processes and the ever-foggy way in which corporate outlines these processes.

    I don't blame people for not liking Best Buy. I don't like them either. Just go easy on the guys on the floor and in the back. Unless they're the total goof-off employees which do exist, what you're pissed about is probably not their fault at all.

    The only "Worst Buy" I am against is the one in Owings Mills, MD where they discriminated against me just because of a small disability. Pending a court case with corporate on this matter.. and I used to work for them back in 2005 and left them on a great note. Eligible for re-hire.. then tried to go back to them(Owings Mills) and the manager was very disrespectful and also discriminatory.

    I plan to have that store shut down permanently.





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  • iMikeT
    Aug 7, 08:15 PM
    Here comes my 23" display.





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  • SactoGuy18
    Apr 8, 07:20 PM
    I can't wait for see what Leo Laporte and his guests say on This WEEK in Tech over this fiasco this Sunday. :rolleyes:





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  • mdntcallr
    Oct 10, 11:58 PM
    At this point, ill believe it when it happens



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  • MorphingDragon
    Apr 30, 10:39 PM
    And what is exactly your point? The specific app is not intended to be a part of the OS interface. It is using a more immersed, recreational interface, which makes it fun to use. (Have a look on the review here to see what I mean: http://www.inews24hs.com/2011/03/15/led-machines-–-led-flashlight-for-iphone-4-review/ ) Users enjoy the animations and sound effects. They are using it for the whole experience, not just for the usability of it.

    On the other hand, OS interfaces are belonging to a different category. And although there is a trend to make the native OS apps more immersive (take as an example the new iCal. It uses an interface that tries to emulate a real object, a real leather Calendar), users could have given the option to switch between a more abstract UI style. The main reason of using native OS apps (such as ical, mail, etc) is more task centred rather than experience oriented. The ideal would be not using any interface at all and just have a personal assistant do all the hard work for us accepting voice commands. Hopefully we are not far away from something like that though…

    It is interesting to notice that there are two different trends for the interface design criteria of the OS apps. Two different schools. One is the school of immersive interface, such as iCal, garageBand for iPad, iMovie for the iPhone with all the eye candy on the movie selection menu. The other is the minimalistic approach: the new Mail interface, the iPhoto, e.t.c. It is as there are two different interface design teams working in parallel, doing their experiments on UI usability, each following a different direction.

    A bit out of topic though!! Lets get back to the slider conversation!!

    Was talking about the ad itself, not the UI.





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  • dsnort
    Aug 1, 10:50 AM
    You want to see something really funny!. Look what happpens when you try to Access Sony's online music service on a Mac

    "We appreciate your interest in the Connect music store, but our store currently only works with Internet Explorer 5.5 and above. You don't seem to be using that particular browser at the moment, so, unfortunately, we'll have to part ways until we support the browser you're currently using or you upgrade to the latest version of Internet Explorer. Please click the Download link below if you'd like to upgrade now.
    Thank your for your interest in the Connect music store!"


    Upgrade to IE????? Bwhahahahahahahahahahaha. Those silly wabbits



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  • mozmac
    Oct 6, 10:46 AM
    Finally, a Verizon commercial that I like!





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  • takao
    Jan 12, 08:08 PM
    Not to threadjack this into an Apple TV thread, but the Apple TV appears to stream/store anything that can be played from in iTunes, and there have been ways to get your own TV shows and DVDs into iTunes for awhile now.

    offtopic:
    really ? hm anything official or are this just some nifty workarounds/patches/plugins/etc. ?

    (not that i actually had the money for a apple TV or a device with a component or hdmi connector)



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  • davepoint
    Aug 10, 11:58 AM
    Curious that they haven't changed the revision??





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  • Powers
    Jan 15, 02:28 PM
    The public is not ready for that, and the R&D costs alone, plus deployment, would be tremendous and if you operate like Microsoft you find yourself spending 7 years to deploy a bigger leap only to find out it's a dud. Apple is smart for taking kiddie steps before they run with it.

    The next kiddie step, I suspect, is multitouch... Granted, I'm sure some were hoping for a full blown multitouch display. I know I was.. but not everyone is ready for that experience just yet. In fact, I'd say a lot of people are't.

    Couldn't agree more. I know people who have disabled the drag and tap features of the trackpad; let alone handle multitouch! The multitouch is excellent perhaps the best move forward in a long long while - time saved is money.

    As a pro audio engineer I really really really wish it had Firewire 400 or 800 not USB2. USB2 is too slow for multitrack recording and drivers are no way as robust. Oh well.



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  • kgtenacious
    May 2, 02:33 PM
    I kinda liked the fact i could look at where I've been with my phone.

    We kind of liked the fact that we could look at where you've been with your iPhone, too.

    Signed,
    Mr. Stalker, Mr. Hacker and Mr. Big Brother :cool:





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  • killuminati
    Sep 9, 04:33 PM
    While we're on the topic, I also e-mailed Apple, asking them to put the "EXPLICIT" warning next to the keynote. My 11-year old son likes watching them, but he won't be seeing this one; profanity = unprofessional.


    lol, I think he can watch the keynote. Just stop if you want at the last 2 minutes when Jobs intros Kanye. And at 11 years old I'm sure your son has heard profanity before.



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  • Whiteapple
    Sep 25, 02:39 PM
    Technically my POWERMAC G4 can run iMovie, Keynote, and other mac software. RUNNING and FUNCTIONING (at a reasonable speed) are two totally different things. iPhoto takes a day to get going. I can't imagine aperture.

    Anyway... I don't want to ruin anybody's happy day, but the reality is, if you don't have the latest and greatest Apple Machine, the current software runs pretty slow.

    Go to the Apple store (yes, this means some of you will have to leave your apartment) and try running this software on a mac mini. Don't get depressed when it takes your entire lunch break to start the software. Forget about moving stacks of photos around and editing. As I mentioned... I had problems with the G5 QUAD and the original aperture at my Apple Store in Seattle. THEN AGAIN... they haven't updated half the things in the store. SLOPPY SLOPPY SLOPPY.

    Just a thought.

    I would ALSO have a lot of trouble with a G4 Quad.

    Nevetheless, you can't say anything without actual thoughts, and not RANDOM ones. The G5 Quad you were using must have been misused by kids mucking around with it, not responsible users who take care of their machine.

    I'm sure Aperture will run great on my Intel 1,66 Mini, with 2GB RAM





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  • JAT
    May 4, 12:07 AM
    We might be getting somewhere with Silverlight support.

    You really want to watch video on a 10" screen?



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  • this is funah
    Mar 18, 05:08 AM
    ...I personally have an iPhone 4, I've had it for ages and love it.

    is your name Gray Powell?





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  • nightcap965
    Jul 22, 07:58 AM
    What I want to know is, has Steve Jobs stopped beating his wife yet? :)

    There's a reason the print press used to call mid-summer the Silly Season. People are on holiday. Washington, Ottawa, and the European capitols are deserted. Nothing much is going on, so the news has to be invented.

    I would take this story seriously if I, or my wife, or my friends and work-mates experienced problems using our iPhone 4s. My iPhone is my exclusive phone for both home and work - if there were a problem with making or holding telephone calls, I'd be seriously affected. The only difference I've seen is that the calls are clearer and I'm now able to make and receive calls in places where I used to get no signal.

    I'm just a little tired of hearing from people with no qualifications in engineering or public relations telling me what Apple did wrong and why Steve Jobs should commit ritual seppuku in disgrace.

    But what do I know? I'm just a poor deluded fanboi lighting my apple-scented votive candles. Now if you'll excuse me, I've got to make a call.



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  • Patrick J
    Apr 15, 04:06 PM
    Which holes are those? All the holes in those pictures correspond correctly to the holes on my 3G.

    Bottom: Speaker, screw, dock, screw, microphone
    Side: Volume rocker, vibrate switch
    Back: Camera

    So you have a humongous hole on the side?





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  • bousozoku
    Oct 29, 12:06 AM
    It's truly sad that Apple have to keep fighting pirates.

    This week, I was reading how they've developed some lightweight encryption that has to be done on the GUI to make certain that Aqua is running on an Apple-branded machine. Obviously, there is a performance penalty, even though with the new machines, you might not notice it.

    So much for Palladium being the end-all of security and that Apple would never do such a thing.

    It seems pretty useless not to tie Mac OS X to a certain motherboard. Apple can tie it fairly loosely but still keep it working only with certain hardware. Of course, this opens up the market for ersatz Apple ROMs.





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  • Pigumon
    Sep 29, 02:09 AM
    Wow, pretty crappy design. Rooms all in a row? What are those, military barracks?

    Even the iphone has finally forgone the too simplistic approach of Apple, this house should learn from the iPhone.





    Puck.
    Jan 14, 01:40 PM
    Pretty sure that the "something in the air" is the stench of the hardcore fanboys leaving their parents' basements for the first time in months...





    IJ Reilly
    Oct 21, 04:58 PM
    Microsoft only paid a dividend when their share growth stagnated.

    Apple on the other hand has had stellar share growth recently so there is really no need to pay dividends.

    It isn't a question of "need." It's still a good idea, for the reasons I've stated.

    Also, AAPL has not had "stellar" growth this year. It was actually down for the YTD until recently.





    demallien
    Oct 5, 04:58 AM
    Essentially, the FairPlay system is one that implies a certain amount of trust. Once you authorize a machine all of the purchased tracks from that account on the machines can be decrypted. Even if they are not on the machine at the time of the authorization and the machine is not on the network at the time (I have played back encrypted videos on DVD-R on my iBook while it was not on the 'net.)


    I'm pretty sure that that's not how FairPlay works. I think it goes something like this...

    When iTunes tries to play a protected media file, it asks for an ID of the device that it is trying to play on (serial number, or something like that). Each media file contains a list of devices for which it has been authorised. If the current device is not in this list, iTunes offers the possibility to add the device to the list of devices authorised for this media file. There is a limit of five devices for any given media file.

    In principle, you could put an encrypted file onto a service like [website name removed], and it could be used by millions of people. Of course, you would have to be an idiot to do so, because your ID is embedded in the file, allowing the legal eagles to nab you. And of course, anyone USING the file runs the risk of iTunes calling home to notify Apple if it detects a known pirated file...


    Apple gives you the option to clear the list of authorised devices for all files in an iTunes library once a year.





    mochacian
    Apr 5, 09:07 PM
    This is possibly the dumbest thing Apple has ever done.

    I can't WAIT to go browsing though this list of stupid banner ads! I wonder if I can collect them all???!!! I LOVE pop up windows in my browser and I've always wanted to be able to view them at anytime, without having to go to annoying websites just to get each one to load. Now I can have a crap ton of banner ads right at my fingertips!!! THANKS APPLE!!!

    I hope they release a pro version of this app for the Mac OS!! Maybe they will incorporate a version inside the mail program that allows me to see ads for VIAGRA and STOCK OPPORTUNITIES IN AFRICA in cover flow!!!

    If you don't think it's a good idea then it should not exist? If you don't want to download then don't download it. I have no issue with the app, downloaded and I actually liked it. IF I had not liked it I would have deleted and resumed my life no harm fowl.





    Eraserhead
    Oct 28, 07:18 PM
    Now history repeats. Apple has now the oppotunity to take over and beat Windows. But for that it is absolutely essential to allow Mac OS X to run on ANY PC out there.

    Why does Apple make the same mistake?

    Even more, if Apple would open Mac OS X completely including Aqua and give it for free as Linux, then Windows would be history in a few months!!!

    Apple, are you listening?

    You do realise that as a student in the UK (up until the other vendors went Core-2) that it was significantly CHEAPER to buy a Mac than a PC. Case in point, to get an equivalent to my Macbook which cost £775 cost £950 through Dell, and to get an equivalent to the bottom Macbook (£647 without MS Office, on HE discount) cost £797 on the warwick deal (IBM).

    THis shows Mac's are CHEAPER for students, but they don't have 100% market share, not even close, many people prefer Windows because it's familiar. Apple would not get huge market share from making their OS available for PC users and it would probably be much less stable.